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I just got invited to an existing Motion account, why am I being asked to connect a data source?

New members (including guests, collaborators, and admins) can have an onboarding issue if invites aren't accepted correctly.

Vamsi Vadlamani avatar
Written by Vamsi Vadlamani
Updated yesterday

If you or a team member were recently invited to Motion and see an onboarding screen asking you to name a workspace and connect a data source - you probably set up a brand new organization instead of joining the existing one!
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Usually, this is because the new member signed up for Motion before or instead of accepting the invite directly from their email.
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​Here's an example of what you should see on sign-up:
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what you'll see if you are going through the Motion invited user signup flow

To fix this please reach out to our Support team!

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