We are aware of changes to Spark Ads' permissions settings and are actively investigating the best way to make them compatible with Motion.
We'll update this article as more information is available.
With TikTok, when previewing an ad, if you are seeing a message saying 'no preview available for this ad', it's likely a Spark ad or a feed ad (which have preview limitations in Motion). You can create Spark ads in TikTok Business Manager by directly pulling in existing content via an authorization code or by linking accounts (to access all Spark-available posts without any codes).
Ad preview issues generally occur due to two main factors: syncing errors for external ad data sources (particularly TikTok ads) or system limitations that prevent previews of specific ad formats, such as feed ads.
A quick solution to address display issues is performing a hard refresh in Motion. Use Command/Ctrl + Shift + R to reload and ensure updates are reflected correctly.
When ads are created through the linked account option, creative assets may not pull through into Motion without extra permissions. This is often caused by an expired authentication for the TikTok data source.
Additionally, ensure that you have the necessary permissions configured in TikTok's Business Manager. Check Spark Ads specific permissions and adjust access levels as required.
Solving the "page permissions needed" error
If you see this error, check your permissions to the TikTok account the creative assets are attached to. It's best to have whoever set up the original TikTok connection redo the sync.
In TikTok Business Manager, head to the Assets tab:
Select the TikTok Accounts option
Check that you have permissions to the TikTok account where the original creative asset lives
Navigate to Spark Ad Posts within TikTok Ads Manager and authorize each asset individually if necessary.
Once you get permissions to the TikTok account, we will need to resync those creative assets to Motion. Reach out to our Support team (through the chat bubble in the bottom right-hand corner), and we will finalize the last step!
Perform these steps to ensure the Spark Ads or feed posts display correctly: manually authorize each asset in TikTok Ads Manager and cross-check permissions in Motion.
Some other tips:
Regularly check the authentication status of connected ad platforms
Watch for Motion feature updates in potential enhancements to ad preview functions
Use alternative methods to review your feed ad creatives if preview functionality is required