Solving the "Correct page permission required" error message
Why am I seeing this error?
In Meta, ads can run directly from Ads Manager or from a Facebook Page (boosted posts, cross-posts, etc.). Ads run from a Page require additional Page-level permissions in Motion. If you're seeing this error, it means Motion needs these permissions.
Why are Page Permissions Important?
Page permissions are required for Motion to:
Display ad previews.
Provide data breakdowns by landing page, ad copy, and other metrics.
Enable asset downloads.
Without these permissions, some features may be limited or unavailable.
Who Needs Page Permissions?
Motion uses a "syncing user" to access these Page permissions. This is the team member who originally connected the ad account to Motion. It's crucial that this syncing user has the necessary permissions.
As long as the syncing user sets up all the Page permissions themselves in Motion, everyone else on the team can piggy-back off of those same permissions to load whitelisted/boosted ads in their Motion reports.
If you're unsure who the syncing user is, contact us!
How to Fix Page Permission Issues:
Identify the Syncing User: The syncing user is the one who initially connected the ad account to Motion. If they have left the company, or if they have limited permissions, we'll need to swap over the syncing user to someone else with the correct permissions!
Grant Page Permissions: The syncing user needs to grant Motion access to the relevant Facebook Pages. They can do this by:
Clicking the "Edit Page Permissions" button in the error message (as seen above).
A popup will appear, allowing them to select the Pages to which they'd like to grant Motion permissions.
They should check the box to grant access to all current and future pages. This will prevent future permission issues.
You can also often grant permissions by heading to this link in Meta Business Manager and ensuring Motion has permissions to the relevant page.
Check Business Manager Integrations: In some cases, Motion may not appear in the "Business Integrations" section of your Facebook Business Manager. This usually means that the connection was made at the personal level, not the Business Manager level. ***
Important Callouts
"Manage Campaigns" Access: While "View Performance" access to ad accounts is often sufficient, "Manage Campaigns" access is strongly recommended for the syncing user. This ensures access to the fullest range of data and features in Motion.
"Manage Campaigns" Access does not grant access to billing or financial information.
Partners (Agencies): If you're working with an agency, ensure they've added your Business Manager as a partner. This simplifies permission management for their team members.
Data Security: Connecting your Meta profile to Motion does not give Motion or anyone else access to your personal Facebook profile data. It's solely for the purpose of accessing ad account information.
If you continue to experience issues, please don't hesitate to contact Motion support in the chat box below for assistance. We can help you identify the syncing user, troubleshoot permission problems, and ensure you have the correct access levels to utilize Motion fully.