Every Motion organization has exactly one account Owner, and the Owner is the only person with full billing access and top level control over the workspace. If the current Owner is leaving the company or handing things off to someone else on the team, you can request a transfer of the account Owner role to another user in your account.
Ownership transfer isn't available as a self serve action inside Motion today. Our Support team handles the swap directly so we can verify the request and make sure billing access moves cleanly to the right person.
Before you submit the request
The person you want to make the new Owner must already be an existing user in your Motion organization. If they haven't joined yet, invite them first from Account Settings > Members, wait for them to accept, and confirm they show up in your member list before reaching out.
Note: If the new Owner isn't already on your account, we won't be able to complete the transfer until they've accepted their invite and signed in at least once.
What to send Support
To process the transfer, send Support a message that includes all three of the following:
Your email address (the email currently set as Owner on the account)
The full name and email address of the person who should become the new Owner
Your organization ID
You can find your organization ID under by copying it out of the URL when you're inside your org settings.
What happens next
A Support teammate will confirm the change with you, complete the swap on our end, and let you know once the new Owner is set. By default, the previous Owner is downgraded to Admin so they keep working access. If you'd rather have the previous Owner removed from the organization entirely, just mention it to us and we'll take care of it at the same time.
Still need help?
If you can't tell which email is currently set as Owner, or you can't locate your organization ID, reach out via the chat bubble in Motion or email [email protected] and we'll help you track it down before processing the transfer.