Common errors and fixes
"Google OAuth has failed for this user"
This pops up when the authentication request gets blocked or times out.
Try these:
Use Incognito Mode – Open Motion in a private/incognito window to rule out browser extensions or cached data causing issues
Check which Google account you're using – If you're logged into multiple Google accounts, Motion might be trying to authenticate with the wrong one (like a personal Gmail instead of your work account)
Try logging in from a different browser - if you have certain security settings set up on your Chrome, Safari, Firefox, etc., try connecting your YouTube account from another browser that you don't typically use.
"YouTube connection failed. Please complete authentication"
This shows up when you've signed in but the connection didn't finish - Google recognized your login but didn't pass the permissions back to Motion.
Try these:
Check all permission boxes – When the Google login popup appears, manually check every box (like "View and manage your YouTube accounts") before clicking Continue. If you skip any, Google blocks Motion from accessing your data
Verify Manager-level access – Your Google profile needs Manager-level access in the Google Ads account for YouTube reporting to work
If you're still stuck
Try resetting the connection between Google and Motion:
Remove Motion from Google
Go to your Google Security Settings, find Motion in your connected apps, and click Remove Access.
Reconnect in Motion
Head to Workspace settings >> Data sources and click Reconnect on YouTube.
Re-authorize
Since you removed access, Google treats this as a fresh connection. Accept all permissions when prompted.
Wait for the redirect
After clicking Allow, don't close the pop-up. Wait for it to redirect you back to Motion so the connection completes properly.
Need more help?
If you've verified your Manager-level access and tried everything above but still can't connect, click the chat bubble in the bottom right corner, and we'll help you sort it out.